Survey 96% of customers recommend Siveco China
2023-04-13
Siveco China is pleased to share the results of its 2022 customer satisfaction survey and thanks all participants (80% of our customers, a very high response rate based on industry benchmarks). Customer satisfaction has long been the priority for Siveco China, with a focus on operational benefits obtained using Smart O&M solutions and related services. The report was released in March 2023, after the company passed the yearly ISO 9001:2015 audit by Bureau Veritas.
The 2022 report reveals that:
- 100% respondents say Siveco China solutions provide good support for maintenance
- 96% are willing to recommend Siveco China solutions to others (up from 93% in 2021)
- 98% of positive feedback on Siveco China support services
Respondents list the top three benefits obtained as: 1. Better knowledge of our assets 2. Improved work efficiency and quality 3. Improved corporate image (showcasing best practices, modern systems).
According to Siveco China's Customer Service Director Sunny Wang: "We sincerely thank all our clients and welcome new customers to join our result-driven community! As a result of this survey, improvement actions for 2023 have been defined based on our findings and will be managed by our Customer Service team as part of the company's quality management process."
A short summary of the results was published in our March newsletter and the full report was sent to all clients.
About Siveco China
Siveco China, founded in 2004, is a pioneer in the development of Smart Technologies for the Operation & Maintenance of infrastructures and industrial plants, with a focus on mobile solutions "for the worker of tomorrow".
Long before the terms "smart" and "4.0" were coined, Siveco has been helping clients optimize the lifecycle of their assets and ensure regulatory compliance using IT. Based on a long experience of "maintenance with Chinese characteristics", the company has designed a unique approach combining expert maintenance consulting and technological innovation. Smart O&M solutions developed in Siveco's R&D center in Shanghai cover Asset Management, Maintenance 4.0, Risk Prevention and HSE, utilizing Mobility, IoT, BIM, AR and AI technologies.
Siveco China has over 1000 customer sites all over Greater China and on the Belt & Road, including ABB, Baosteel Metal, Beijing Environment, Capital Water, Carrefour China, CEPSA, CNEEC, CNOOC, COSCO, Fushun Mining, Engie, Everbright, GE, New World Development, Saint-Gobain, Shell, Suez NWS, Yingde Gases, Zhongshan Water etc. The company boasts a growing export business, working alongside Asian EPC companies and with international clients in Southeast Asia, the Middle-East and Africa.
Siveco China has won numerous awards, most recently the prestigious Brilliant 40 Years prize by the China Electric Power Equipment Management Association, Top Ten Enterprise for Asset Informatization Service by the and the China Association of Machinery Equipment Maintenance and Renovation (CAMER) and Best Industrial Software 2017 by Control Engineering China. Previous awards include CHaINA Supply Chain Excellence Award 2013 and Engineers' Choice Awards by Plant360 in three categories in 2015.
Siveco is ISO 9001-certified by Bureau Veritas for its entire scope of business. The company is headquartered in Shanghai, where it also operates its R&D center, and has offices in Hong Kong. Siveco China is a subsidiary of Siveco Group, a European pioneer in computerized maintenance management systems (CMMS).
Siveco China publishes the monthly "Smart Operation & Maintenance – for the worker of tomorrow" email newsletter (newsletter.hbdbzs.com), bilingual English and Chinese, available to subscribers and online.
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