Siveco, China's largest maintenance consultancy, has announced the signing of a contract to replace a failed "EAM" system from the US at a major water treatment company. The new project will consist in a maintenance consulting package, with installation of a new CMMS and recovery of the data after a major clean-up by Siveco.

The system being replaced is a text-book example of so-called "EAM" implementation, conducted by IT people with limited understanding of the industry. As a result, it was never really put into operation. Such failures are commonplace in China and invariably blamed on the customer, which "lacks maturity" while the supplier ("one of the largest IT company in the world") is never at fault.

According to Bruno Lhopiteau, General Manager of Siveco China: "It is time for Chinese customers to wake up: those IT companies are indeed very large and successful businesses, but they also have a horrendous track record of failed "EAM" projects in China – to the point that the acronym "EAM" has become synonymous of a failed CMMS implementation! Worse still, they systematically blame their customers – you – for failure! And, astonishingly, most customers willingly accept this humiliation!"

Bruno added: "Siveco, on the other hand, has an impeccable track record of CMMS success in China, with 600 customer sites. Also, perhaps because we are not a billion-dollar company, we don't blame our clients when things get tough!"

For more on this topic, see this article "The Death of EAM".

For more information on Siveco services and replacement of failed "EAM" projects, contact us at .

Siveco is the largest maintenance consultancy in China. Based on a long experience of "maintenance with Chinese characteristics", Siveco has developed a unique approach to address the needs of plants, facilities and infrastructures owners in China through the utilization of technological tools. While the market has historically been plagued by IT suppliers without understanding of industrial reality, Siveco is run by maintenance people for maintenance people, focusing on obtaining rapid and sustainable improvement.

Siveco supports best practices in maintenance, facility management and risk prevention through a range of services including assessment, maintenance engineering, CMMS implementation, etc. Siveco provides a suite of very intuitive mobile solutions "for the worker of tomorrow", known as bluebee^®, running on its own cloud computing platform and compatible with any back-office maintenance system (COSWIN, Maximo, SAP PM, Datastream, etc.).

Siveco has over 60 customers across more than 600 sites in China, including ABB, Alstom, ArjoWiggins, Arkema, Beijing Oriental Plaza, Brose, Carrefour China, Changcheng Property Group, CNEEC, Danfoss, Expo 2010 pavilions, GDF Suez, IKEA, International Paper, Kerneos, Nokia, Saint-Gobain, Sichuan Lutianhua, Sogefi, State Grid, ZF, etc.

Siveco China is headquartered in Shanghai, where it also operates a R&D center, and has a branch office in Chengdu. The company is a subsidiary of Siveco Group, Europe's largest CMMS supplier with over 82,000 users worldwide.

Siveco website: www.hbdbzs.com

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