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Ensival-Moret China to enhance customer service with COSWIN maintenance management system

2007-07-09

Ensival-Moret, a leading manufacturer of industrial pumps, has selected Siveco Group's COSWIN Maintenance Management System to manage its growing maintenance service business in China.

 
Aiming to strengthen its market position, Ensival-Moret has decided to provide its service team with an advanced computerized management system. The system will help optimize the company resources, allowing Ensival-Moret to focus on higher value-added services, such as preventive maintenance. The system will be accessible to Ensival-Moret customers and field technicians through the internet. For customers that have installed Ensival-Moret condition monitoring solutions, alarms and diagnosis will be automatically transferred to COSWIN.

 
COSWIN includes functionality for customers, contracts and equipment management, call center, work management, preventive maintenance planning, as well as technical and financial analysis. A life-cycle management perspective is essential to a manufacturer such as Ensival-Moret: with COSWIN each pumps can be monitored and analyzed during its complete lifecycle — from installation, maintenance, and new service agreements to dismantling and disposal. The information collected will help further improve the reliability and maintenance of the pumps.

 
About Ensival-Moret

 
Ensival-Moret group is one of the world leaders in the pumps industry, composed of two companies, originally family businesses, which have been in the pumps business for more than 100 years: Ensival, founded in 1905 in Belgium, and Moret, founded in 1868 in France.

 
The two enterprises have always contributed to European industrial development, through high-performance products and services that are constantly pushing forward the leading edge of technology.

 
At the end of 2000, these two complementary enterprises, of which the destinies have always been crossed, decided to pool their resources, expertise and references. The group that was formed from this union constitutes a new force, bringing added quality, services and skills to a worldwide clients. Construction methods, sales strategies, products and complementary markets have now been combined.

 
Ensival-Moret (Shanghai) Co., Ltd is the 100% subsidiary of Ensival-Moret Group in China, who manufactures, installs, sells and services a wide range of pumps. Customers are the most worldwide renowned companies attracted by western technology at reasonable price with outstanding after sales service.

 

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